We're going on an
App-venture!


A half-day workshop to explore the power of SweetHawk apps in Zendesk

Rocket engine

Spaces are limited so to ensure an accurate attendance there is a nominal fee per person.


Price: $98 per person

Workshop includes:

  • Workshop run by Zendexperts Peter Godden & Vincent Brendel.
  • Afternoon refreshments, canapés and drinks at the bar afterwards.
  • All in attendance will receive one of our apps free forever as part of our "mystery" session.


Locations


Melbourne icon

Melbourne, Australia

February 13th, 2020



Book Now
Early Bird Price
50% off

$98 $49



Sydney icon

Sydney, Australia

February 20th, 2020



Book Now
Early Bird Price
50% off

$98 $49



Miami icon

Miami Beach, FL

Pre 'Zendesk Relate' Event

March 2nd, 2020



Book Now
Early Bird Price
50% off

$98 $49




About the workshop



Join us for our debut workshop series! It'll be a half-day of jam-packed learning where we'll geek out on workflow possibilities that explore the power of our apps and what they can help you to further achieve in Zendesk.


Agenda
  • 1:00 pm: Check-in
  • 1:10 pm: Introductions
  • 1:20 pm: Quickfire overview of 10 workflow apps in 20 minutes
  • 1:40 pm: Discussion: Workflow problems you’re solving & looking to solve using Zendesk & SweetHawk apps
  • 2:00 pm: Leveraging SweetHawk apps with the engine of Zendesk:
    • - Rundown of Zendesk Triggers & Tags
    • - How “Workflows” actually work (with a focus on the Deadline app)
    • - Tricks with tags in other apps (Calendar, Tasks, Timers, Approvals etc.)
  • 2:40 pm: Task Automation: Setting up pre-defined task lists and sub-tickets using the Tasks app
  • 3:00 pm: BREAK - Afternoon tea provided
  • 3:15 pm: DETOUR - Let's frame how the app framework actually works.
  • 3:30 pm: ITSM Example flow demonstrating 4 apps working in unison: Change Manager, Tasks, Calendar & Approvals
  • 4:10 pm: Pre-event polled session
  • 4:40 pm: Mystery Session
  • 5:00 pm - 8:00 pm: Drinks & nibbles provided + party at a bar