Workshop:
We're going on an app-venture!


A half-day workshop to explore the power of SweetHawk apps in Zendesk

Rocket engine

Spaces are limited so to ensure an accurate attendance there is a nominal fee per person.


Price: $98 per person

Workshop includes:

  • Workshop run by Zendexperts Peter Godden & Vincent Brendel.
  • Afternoon refreshments, canapés and drinks at the bar afterwards.
  • All in attendance will receive one of our apps free forever as part of our "mystery" session.


Locations


Melbourne icon

Melbourne, Australia

February 13th, 2020



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$98



Miami icon

Miami Beach, FL

Pre 'Zendesk Relate', March 2nd, 2020



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$98




About the workshop



Join us for our debut workshop series! It'll be a half-day of jam-packed learning where we'll geek out on workflow possibilities that explore the power of our apps and what they can help you to further achieve in Zendesk.


Agenda
  • 1:00 pm: Check-in
  • 1:10 pm: Introductions
  • 1:20 pm: Quickfire overview of 10 workflow apps in 20 minutes
  • 1:40 pm: Discussion: Workflow problems you’re solving & looking to solve using Zendesk & SweetHawk apps
  • 2:00 pm: Leveraging SweetHawk apps with the engine of Zendesk:
    • - Rundown of Zendesk Triggers & Tags
    • - How “Workflows” actually work (with a focus on the Deadline app)
    • - Tricks with tags in other apps (Calendar, Tasks, Timers, Approvals etc.)
  • 2:40 pm: Task Automation: Setting up pre-defined task lists and sub-tickets using the Tasks app
  • 3:00 pm: BREAK - Afternoon tea provided
  • 3:15 pm: DETOUR - Let's frame how the app framework actually works.
  • 3:30 pm: ITSM Example flow demonstrating 4 apps working in unison: Change Manager, Tasks, Calendar & Approvals
  • 4:10 pm: Pre-event polled session
  • 4:40 pm: Mystery Session
  • 5:00 pm - 8:00 pm: Drinks & nibbles provided + party at a bar