Zendesk apps & workflows workshop (FREE Event)


A two hour workshop to explore the power of SweetHawk apps in Zendesk

Rocket engine

Locations


Melbourne icon

Melbourne, Australia

February 13th, 2020



Completed



Miami icon

Miami Beach, FL

March 4th, 2020



Completed




About the workshop



Join us for our workshop on apps and workflows in Zendesk! It'll be a couple of hours of jam-packed learning where we'll geek out on workflow possibilities that explore the power of our apps and what they can help you to further achieve in Zendesk.


Agenda
  • 10:00 am: Check-in + Introductions
  • 10:10 am: Quickfire overview of 10 workflow apps in 20 minutes
  • 10:30 am: Leveraging SweetHawk apps with the engine of Zendesk:
    • - Rundown of Zendesk Triggers & Tags
    • - The two types of SweetHawk Tags
    • - How “Workflows” actually work (with a focus on the Deadline & Calendar app)
  • 11:00 am: Task Automation: Setting up pre-defined task lists and sub-tickets using the Tasks app
  • 11:20 am: An example approvals workflow and how to set them up.
  • 11:40 am: Discussion re: your use cases & potential solutions.
  • 12:00 pm: Finish