February 13th, 2020
Miami Beach, FL
March 4th, 2020
About the workshop
Join us for our workshop on apps and workflows in Zendesk! It'll be a couple of hours of jam-packed learning where we'll geek out on workflow possibilities that explore the power of our apps and what they can help you to further achieve in Zendesk.
- 10:00 am: Check-in + Introductions
- 10:10 am: Quickfire overview of 10 workflow apps in 20 minutes
- 10:30 am: Leveraging SweetHawk apps with the engine of Zendesk:
- - Rundown of Zendesk Triggers & Tags
- - The two types of SweetHawk Tags
- - How “Workflows” actually work (with a focus on the Deadline & Calendar app)
- 11:00 am: Task Automation: Setting up pre-defined task lists and sub-tickets using the Tasks app
- 11:20 am: An example approvals workflow and how to set them up.
- 11:40 am: Discussion re: your use cases & potential solutions.
- 12:00 pm: Finish