Solutions
At SweetHawk, we aim to build apps that are use-case agnostic. This means that no matter what industry or department you work in, the flexibility of our apps and their deep integration into Zendesk should allow you to mould a solution that meets your needs.
Our apps can particularly help in the IT and HR spaces, however, we have customers that are using our apps across a whole spectrum of context including project management, finance, government, retail and more.
Do you have a use-case or process you’re needing to build in Zendesk? Book in a demo today and see what’s possible…
Learn how to turn Zendesk into an ITSM superhero
Most elements of a good change management flow are not possible to build using native Zendesk functionality. Using SweetHawk apps you’re able to create seamless change flows in Zendesk and come with a raft of other benefits!
Superboost your HR processes with SweetHawk apps & Zendesk
With the use of SweetHawk and Zendesk, you’re able to consolidate your tools into one system. This can save you money and bring employees from all over your business together to garner the following benefits…
Project management for Zendesk
While native Zendesk functionality can be used for managing odd tasks, when it comes to planning and managing more complex undertakings that involve many team members and responsibilities across departments, you will need SweetHawk to help maintain control over what’s happening.
SLA & OLA Enforcement for Zendesk
While Zendesk has some built-in SLA functionality, it’s not possible to action tickets in the lead up to when an SLA is about to be breached for short time periods. This is where we can help…
Approval Processes for Zendesk
Getting approval for something in Zendesk can only really be done as part of the conversation in the ticket. This makes it hard to mandate approvals for certain things and build processes around them. Learn how SweetHawk can help…
Quality Assurance & Training Checklists for Zendesk
In Zendesk it’s not easy to mandate a set of tasks agents need to perform on a ticket or communicate the way those tasks need to be performed in detail. Our offerings allow you to mandate lists of tasks to be performed on any ticket based on its specific conditions.
CSAT & NPS Workflows for Zendesk
Learn how you can send out transactional NPS surveys and resultant workflows within the Zendesk ticket using SweetHawk…