The Tasks App has become an invaluable tool for our organization. By combining Macros with task templates and sub tickets, we've been able to create streamlined workflows that greatly improve agent efficiency. We save 15%-20% of agent time for common customer scenarios -- which is a truly meaningful amount for a fast-growing company.
With many processes taking multiple steps, the addition of the Tasks App from Sweethawk has taken the heavy lifting out of managing the tasks, to just completing them.
Craig WillisSenior Director, Customer SupportHost Analytics
We really like your Tasks app. Very complete and honestly Zendesk wouldn’t be such a great solution to us without it.
David MonagleIT ManagerGreen Energy Trading
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