Privacy Policy

SweetHawk Pty Ltd ACN 612 361 764 (“SweetHawk”, “us”, “we” or “our”) provides users with access to the applications acquired through the website located at SweetHawk.co/zendesk or www.zendesk.com/apps, as amended from time to time (“Application”). In order to effectively optimise use of the Application, we need to collect personal information from each user and process that personal information. We may also collect your Internet Protocol (IP) address to track and aggregate non-personally identifiable information. The purpose of this Privacy Policy is to inform you about how we process information about you. From time to time we may also email a user any product or service specific privacy notices or documentation to explain in more detail how we handle information related to privacy. By using the Application you acknowledge and agree that you have read and understood this Privacy Policy and consent to the use of your personal information as set out in this Privacy Policy. If you do not agree with this Privacy Policy, please do not continue using the Application. If you have any questions about this Privacy Policy, you may contact us with any questions before you use the Application by emailing privacy@sweethawk.co. How Your Information is Used (a) Information you provide – When you purchase an Application, you may be required to provide personal information. We may utilise the information you submit to provide you with a better experience and to improve the quality of the Application and/or if required to dislcose this information to satisfy any applicable law, legal requirement, police investigation or request from a Government authority. We will not sell your personal information to a third party. However and at our sole discretion, we may share your personal information with third parties who provide services which are complementary to the Application. (b) Payment Information – You may be required to provide payment details to us or a third party payment platform. We do not store payment details directly and you expressly acknowledge and agree that we are not liable for any loss of personal information resulting from a breach of security of the third party payment Application. (c) Log information – When you access the Application, our servers automatically record certain information. These server logs may include information such as your IP address and the date and time of your access to the Application. (d) Communications – When you send email or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Application. We may use your email address to communicate with you about our services. We may send email or other communications to any person whose email address or contact details have been provided to us by a former or current user of the Application or a third party that provides a complementary service to the Application. If you wish to opt-out from receiving these emails or other communications, please contact us at privacy@sweethawk.co. (e) Other sites – This Privacy Policy applies to the Application only. We do not exercise control over the sites displayed as search results, sites that include the Applications or links from within our Applications to other sites. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you. In addition to the above, we may use the information collected to: (f) Provide, maintain, protect, and improve the Application (including advertising services); and (g) Protect the rights or property of SweetHawk or its users. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use. We process personal information on our servers in the United States of America, and you consent to your personal information being processed in that location. Information security We acknowledge that we will take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These measures may include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where we store personal data. We do not warrant that these security measures will prevent any unauthorised access to or unauthorised alteration, disclosure or destruction of the data. We disclaim all liability in relation to any unauthorised access, alteration, disclosure or destruction of data that is outside our reasonable control. We will notify you as soon as reasonably practicable of any: 1. actual breach of security, which when reasonably suspected poses a risk to the security, confidentiality or integrity of your personal information; or 2. actual unauthorised access of any personal information. Accessing and updating personal information When you use the Application, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate costs and/or technical effort, jeopardise the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. Because of the way we maintain certain Services in connection with the Applications, you acknowledge that residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems. Complaints When we receive formal written complaints, it is our policy to contact the complaining user regarding his or her concerns. Changes to this Privacy Policy We may amend or vary this Privacy Policy from time to time by publishing the amended Privacy Policy on the Application.