Zendesk Approve App
The best way to do all types of approvals in Zendesk!
7-day free trial
Core $5 - Pro $8 / agent / month
Build incredible Zendesk approval workflows.
Join the many organizations using Approvals to automate thousands of approval requests each week combined.
The Approve app provides a comprehensive path to creating enforceable, flexible and auditable approvals for just about any Zendesk workflow you can imagine. Whether it’s getting budgets approved, refunds, purchases, travel, discounts or as part of a change management workflow the app combined with the power of Zendesk ticketing can be moulded to cater for a whole raft of use cases.
Send selected information from ticket fields directly to approvers with an agent's single click, or even better, use triggers to send off the approvals automatically. Get approval workflows done quickly and correctly with the ticket's audit log as the permanent record.
Approvers don't need to be users in Zendesk. Yes, you read right! Approvers can be anyone you like and you're able to create an unlimited amount of them. Save money by not having to pay for unnecessary Zendesk agents!
Unlimited approvers
Create an unlimited amount of approvers who don’t need to be agents in Zendesk!! All they need is access to their email!
Enforce process
Specify which ticket fields must be filled before approvals can be sent & which approvals need to be actioned before a ticket can be solved.
Save time
By automatically initiating approval processes and other workflows as a result of an approval’s state.
Flexibility
Multiple approvals can be sent off in series, parallel, to groups, line managers or a combination.
Auditability
All approval actions are tracked and auditable by both agents and approvers.
Visibility
Agents have full visibility as to which approvers have already taken action, which approvers still need to respond and how many steps are still to go.
Agents can see everything that’s happening with approvals.
Once an approval request is sent, agents are able to use the timeline feature to see who has already approved, who it’s currently waiting on and how many steps there are still to go.
“It has made submitting change controls and the managing thereof so much easier … Everything is recorded in the Zendesk ticket so there is always a record of it. It's such an easy system to use and very user-friendly as well.”
— Janine Bezuidenhout, Cape Union Mart
“Now we can send an approval in just a few clicks... That one alone saves us lots of time, on many tickets, every day.”
— Dan Bowden - IT Solutions Architect at Xero
See an approver in action.
Approvers don’t need to be agents in Zendesk. All they need is email. Once an approval is granted, this will be updated on the ticket with a comment. At the completion of any approval, workflows can be setup to initiate further ticket actions.
Plans and pricing
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Core - $5 agent/month
Unlimited approval definitions
Unlimited approvers
Escalations and reminders
Approval email branding options
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Pro - $8 agent/month*
Multi-step (sequential) approvals
Portal branding options
Ticket and user fields as approvers
Advanced ticket update control
*included in Super Suite
Premier
Top-rated Zendesk apps producer
Flexible Billing
Credit card not required
Privacy & Security
We take your privacy & security seriously
Ready to get going? Install now or book in demo.
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